Return

At Smartblinds, we place great value on providing excellent service. We do everything we can to deliver the perfect product to you, exactly as you configured it. However, there may be instances where the product you receive is not entirely as expected. Below, we answer the most important questions about returning Smartblinds products. Do you have a different question? Feel free to contact our customer service by calling or emailing us, or reach out via live chat!

Can I return my order?

Smartblinds products are fully custom-made. Custom-made items are not subject to the right of return. For this reason, it is not possible to return your order.

I received the wrong product, what should I do?

Is the product different from how you configured it? In that case, you can contact our customer service. On the complaints page, you can read how to report your incorrectly delivered product. We will review your complaint and do everything in our power to provide you with the correct product as quickly as possible.

The product I received is damaged, what should I do?

Did you receive products that are damaged? That’s not supposed to happen! On our complaints page, you can read how to report a damaged product to our customer service.

I measured my product incorrectly, what should I do?

Did you make a measurement mistake and now have a product that doesn't fit? We understand that this can be very frustrating. In this case, we ask you to contact our customer service to assess the situation.

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