Order

At Smartblinds, we place great importance on providing excellent service. We do everything we can to make ordering smart window coverings as easy and secure as possible. We are only satisfied when the customer is satisfied. Below, we answer the most important questions about ordering online at Smartblinds. If your question isn't listed, feel free to contact us via live chat, email, or give us a call!

How do I place an order?

You can place an order quickly and easily through our webshop. Customize your desired product using the configurator on the product page. After going through the steps in the configurator, add the products to your shopping cart. In your cart, you can complete your purchase for the configured products. Once you fill in your address details and complete the payment process, you will receive email updates about your order.

Can I also place an order without logging in?

Yes, it is not necessary to create an account to place an order. However, we recommend creating an account. With an account, you can keep track of your orders and easily view the details of your purchases.

Can I modify or cancel my order?

Three hours after placing your order, your order details are forwarded to our production location. Therefore, the ability to modify or cancel your order is limited to a short time. We recommend contacting our customer service as soon as possible if you need to make any changes or cancel your order.

Can I get help or advice when ordering?

Sure! Choosing the perfect window covering isn't easy. That's why we're happy to assist you through a online consultancy meeting. In this online video meeting, you can ask our advisors any questions and have the opportunity to show your windows on camera, so our advisors can provide you with tailored advice.

Can I also order your products for business purposes?

Absolutely! The VAT on our products is deductible. However, it is not possible to pay on account through our website. You can read more about this on our payment page.

Do I have a warranty on my order?

Smartblinds offers a 5-year warranty on the motors and a 2-year warranty on the fabric. You can read more information and the terms on our warranty page.

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